• Booking Processing: Once an Booking is placed, our Sales Representative will call you within 48hrs of placing the Booking to confirm. Alternative contact methods might also be used.
  • Payment Confirmation: We’ll wait for cheque to clear for 30 days after cheque processing has begun.
  • Tracking Information: You will receive an automated email containing tracking details for your order on your registered email once the order is shipped.
  • Order Shipment: Upon confirmation of Booking with our Sales Representative, your order will be carefully packed and shipped and Cheque will pe collected on Delivery of placed Order.
  • Product Complaints: We accept complaints regarding replacements for broken or damaged products within 48 hours after delivery.
  • Customer Support: For any queries or details, please reach out to us via email at info@asliarabia.com.
  • Communication Preferences: Asli Arabia may occasionally send you emails or SMS communications related to product information, promotional activities, and special offers. If you wish to opt out of such emails, SMS messages, WhatsApp, or RCS messages in the future, please send a request to info@asliarabia.com expressing your objection.

    These revised terms of service provide clear and concise information regarding order processing, payment confirmation, shipment tracking, product complaints, customer support, and communication preferences for Asli Arabia customers.