Refund Policy

At Asli Arabia, we are dedicated to upholding the highest quality standards throughout the entire product production cycle to provide our valued customers with exceptional organic products.

Our replacement, return, and refund policies are designed with our customers at the forefront, and we continuously strive to offer the best-in-class service.

Please note that the following exchange, return, and refund policies are exclusively applicable to online purchases made through our official website, www.asliarabia.com, and do not extend to products acquired from offline stores or third-party platforms.

To initiate an exchange, return, or refund request, please reach out to us at +971-547-549-676 or via email at info@asliarabia.com within 7 days from the date of delivery.

REPLACEMENT, RETURN & REFUND

Replacement –

Product replacements may be considered under the following circumstances:

In-transit damage to the product, provided such instances are reported within 24 hours of product delivery.

  1. Delivery of a product with a remaining shelf life of less than 50% of its total life, if reported within 24 hours of delivery.
  2. In cases of quality-related concerns, subject to verification by our internal quality control team after a comprehensive understanding of the raised concern and product evaluation.

Please note that the product in question must be returned for a replacement to be processed; replacements cannot be initiated without the return of the product.

Scenarios where Replacement of the products is not allowed –

  1. No replacements are permitted for expired products.
  2. Used products are strictly ineligible for replacement.

 

Return –

All products are delivered on a NON-RETURNABLE BASIS. Returns are only accepted in cases of incorrect or damaged product deliveries.

Refund –

Refunds for delivered products are allowed in the event of quality issues or order cancellations by the Company. Refunds can be issued in the form that is fit to Asli Arabia and can vary from customer to customer. If Refunds are via E-Voucher they can be redeemed on your next purchase at Asli Arabia within the specified validity date.

If Refunds to bank accounts or Cheque will be processed within 30-40 business days, subject to clearance in quality checks. Please be aware that refunds cannot be processed to third-party bank accounts, and the name of the customer initiating the refund must match the name of the bank account holder.

Refunds will be initiated only after we have physically received the returned shipment. Therefore, refunds will not be applicable in the event that a customer has self-shipped the item(s) and the package is lost in transit.

 

This revised refund policy provides clear information and guidelines for customers regarding replacement, return, and refund procedures while emphasizing the importance of product quality and customer satisfaction at Asli Arabia.